Common Questions & Troubleshooting
1. I was sent here from a different web address. Is this the right website? Yes, you are in the right place! Stuask.com is the new, official, and permanent home for our community. We have moved from our previous address to improve the website’s security and stability. We recommend updating your bookmarks to
2. I logged in, but all I see is a blank white screen. How can I fix this? This can sometimes happen due to your browser’s stored data. The best solution is to clear your browser’s cache and cookies. You can find this in your browser’s Settings menu. After clearing the data, close your browser, reopen it, and log in again. If the problem persists, please contact Admin 134.
3. The website has blocked me after I tried to log in. What happened? As a security measure, if our system detects 5 incorrect login attempts from the same network within a 3-minute period, your IP address will be temporarily banned for 20 minutes. The best solution is to wait for the 20-minute block to expire. Afterward, please use the “Forget your password” link to reset your password securely instead of guessing.
4. Will my school email be seen by other users? Are my posts anonymous? Your privacy is a top priority. Your school email address is never displayed publicly and is only used for account verification. Your posts are anonymous, but you must set a username first. Go to “Complete your profile” to change your username from your real name. All your activity will then appear under this new username.
1. I was sent here from a different web address. Is this the right website? Yes, you are in the right place! Stuask.com is the new, official, and permanent home for our community. We have moved from our previous address to improve the website’s security and stability. We recommend updating your bookmarks to
stuask.com.2. I logged in, but all I see is a blank white screen. How can I fix this? This can sometimes happen due to your browser’s stored data. The best solution is to clear your browser’s cache and cookies. You can find this in your browser’s Settings menu. After clearing the data, close your browser, reopen it, and log in again. If the problem persists, please contact Admin 134.
3. The website has blocked me after I tried to log in. What happened? As a security measure, if our system detects 5 incorrect login attempts from the same network within a 3-minute period, your IP address will be temporarily banned for 20 minutes. The best solution is to wait for the 20-minute block to expire. Afterward, please use the “Forget your password” link to reset your password securely instead of guessing.
4. Will my school email be seen by other users? Are my posts anonymous? Your privacy is a top priority. Your school email address is never displayed publicly and is only used for account verification. Your posts are anonymous, but you must set a username first. Go to “Complete your profile” to change your username from your real name. All your activity will then appear under this new username.